tag:blogger.com,1999:blog-3569094693374678535.post5716961895559144312..comments2024-01-16T03:18:55.800-05:00Comments on Vidkid20's Sim Lair: EA simpoint robbery! Cough up the refund EA!Vidkid20http://www.blogger.com/profile/04625001532414981412noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3569094693374678535.post-38481527530517781012012-04-30T20:37:27.507-04:002012-04-30T20:37:27.507-04:00* goes off to get padding for desk so she doesn...* goes off to get padding for desk so she doesn't knock herself out on the headdesk * <br /><br />It's not like anyone is asking them to pay anything... and aren't simpoints the same the world over anyway? It's just the purchase of them that is regional so I really can't see what their problem is (well, other than the obvious).missticklehttps://www.blogger.com/profile/11890060421069914561noreply@blogger.comtag:blogger.com,1999:blog-3569094693374678535.post-10760275363168856522012-04-30T19:39:49.887-04:002012-04-30T19:39:49.887-04:00Vid, EA's Full of BULLSHIT. You and Tobz shou...Vid, EA's Full of BULLSHIT. You and Tobz shouldn't waste your time with the live chat, it gets you NO WHERE.<br /><br />I don't know if you saw this: http://lethestrange.weebly.com/1/post/2012/03/ea-i-told-you-so-but-you-just-dont-listen.html but I was On the phone with a rep and I got my points back. Because I was pissed off and I told the rep off because they owed it to me. The rep went through the same song and dance. "Oh Miss! I'd have to send this to a higher dept. Oh Miss! I don't have the power to do this for you, but if I could I would. Oh Miss! I'm right there with you. I didn't buy the act and I told him point blank what I expected to happen and I expected results. I got off the phone with him dissatisfied and I told him just how much and within 10 minutes I got an email from him and it WASN'T a simguru/rep email it was from him telling me how unsettled he felt and BAM! I had my points back cuz he felt guilty. It's amazing how quickly they suddenly find power especially after you tell them, This is the worst service I have ever received and I hardly think I will EVER buy another EA game.<br /><br />It does the trick. No Corp in their right mind will lose a customer who spends a lot of money on their products. The average consumer spends $2000 per year in retail a measly $30 is small pocket change. They can afford it, you just have to fight dirty.<br /><br />I'm in customer service I know the ropes. The thing is, if it's reasonable and $30 is very reasonable, I'd do it for the customer to make them happy because that's what it is all about. Make the customer happy so they'll be more inclined to shop there again.<br /><br />EA's reps must have missed that class :eyeroll:<br /><br />The only way to get what you want is to talk to a rep on the phone or in person, live chats do bloody well dick all.LadyEmillyehttps://www.blogger.com/profile/14971745072338619226noreply@blogger.comtag:blogger.com,1999:blog-3569094693374678535.post-6372981591238042052012-04-30T19:09:53.032-04:002012-04-30T19:09:53.032-04:00I could redeem my points that The Mare's gave ...I could redeem my points that The Mare's gave me and I don't even LIVE in UK! WTF EAParker Mellotthttps://www.blogger.com/profile/13181439617595166950noreply@blogger.comtag:blogger.com,1999:blog-3569094693374678535.post-74473061152109727812012-04-30T18:16:39.533-04:002012-04-30T18:16:39.533-04:00WOW, EA is a Failathon on steroids.WOW, EA is a Failathon on steroids.SRhttps://www.blogger.com/profile/01048958655580485209noreply@blogger.com